General Terms

Privacy

You provide confidential information such as names, addresses and phone numbers. We take serious the protection of this information and ensure that it is protected and safe guarded. Be assured that we will not sell or distribute your information to outside entities or individuals.

Refund

Lephu makes two promises when accepting your order. First, we will deliver on time. If we fail to meet the promised delivery and you miss your event, we will refund your money. Second, we promise to manufacture the product to the samples and specifications you approve. If we fail to meet the commitment, we will remake the product until we get it right at no charge to you. We would expect that you notify us within 3 days of receiving the products of any issue or defects that may have occurred.

Shipping

Our standard lead time for all products is about 10-30 days from samples & order confirmation. However it may change depending on your specific requirements. We will ship the orders directly or via shipping carriers.

Legal ownership of logos, trademarks and copyrights

When you submit your design to Lephu, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity’s intellectual property rights.

Color Matching

The plating on metal (gold, silver, nickel, bronze, chrome, etc) is based on plating color chart. We will produce your products based on Pantone(PMS) colors. Please be advised that the difference 5%-10% is accepted when you compare each item in the same or different batches.All monitors of electronic devices (cellphones, cameras, computers,etc.) do not display the same colors so cannot be used to confirm your color choices.

Warranty

The products are guaranteed based on manufacturer’s standard, your product will be freely repaired or replaced one by one if it is manufacturing defect. If it is user’s mistake, Lephu will support to repair or replace with fee depending on the product.